RETURNS
- All returns must have a copy of the original receipt or invoice with the returned item.
- All returns must be pre-paid freight.
- Collect and unauthorized returns will be refused.
- Matuse reserves the right to charge a 15% restocking fee plus unpaid freight on all returned orders.
- Packing Instructions: All return merchandise must be packed loosely to avoid creasing and a 10% damage charge.
- Matuse has no duty to accept the return of any merchandise for replacement when purchaser is in default of any payment due.
- The Matuse warranty and return policy does not apply in cases where geoprene quality is irreversibly damaged due to sun exposure, improper care, fin cuts, shark attack, spontaneous combustion, Acts of God, alien abduction, general negligence or natural aging over the course of the product’s lifetime. Accordingly, if Geoprene cannot be used for repair, the warranty will be voided. The Matuse warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property.
REPAIR INFORMATION
To have your suit repaired it must be clean and dry.
All repairs must be sent directly to the Matuse Repair Facility (postage paid by sender) with:
- A copy of the Original Receipt or Invoice
- Name
- Phone Number
- Return Address
- Product Description
- Requested Action
Click here to dowload the repair form to include with your shipment: http://matuse.com/about/product-info/matuse-product-warranty/. Be sure to download the proper repair form under Product Warranty Forms.
The suit will be returned to you as soon as possible, free of charge (if the repair is covered under the warranty). If the repair is not covered under warranty the owner of the wetsuit will be notified before any action is taken.
Repair Center Address:
Matuse Repair Center
5040 Shoreham Pl. Suite 150
San Diego, CA 92122
Ph: 858.678.8507
Fax: 858.546.1188
MATUSE PRODUCT WARRANTY
Matuse offers a limited lifetime warranty on the seams of any Matuse product—as long as the condition of the product is not irreversibly damaged due to user use and/or neglect (i.e. sun damage). Matuse offers a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Geoprene Wetsuits for the original owner with proof of purchase.
The warranty does not cover Geoprene damaged from use other than normal recreational use. Warranty does not cover, and is not limited to, damage due to sun exposure, improper care, fin cuts, shark attack, spontaneous combustion, alien abduction, general negligence or natural aging over the course of the product’s lifetime.
Accordingly, if the Geoprene is in such a state that it cannot be used for repair or was repaired by an unauthorized repair service, the warranty will be voided. This warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property.
