RETURN & PRIVACY POLICY

RETURNS

REPAIR INFORMATION

To have your suit repaired it must be clean and dry.

All repairs must be sent directly to the Matuse Repair Facility (postage paid by sender) with:

The suit will be returned to you as soon as possible, free of charge (if the repair is covered under the warranty). If the repair is not covered under warranty the owner of the wetsuit will be notified before any action is taken.

Repair Center Address:

Matuse Repair Center
5040 Shoreham Pl. Suite 150
San Diego, CA 92122
Ph: 858.678.8507
Fax: 858.546.1188

MATUSE PRODUCT WARRANTY

Matuse offers a limited lifetime warranty on the seams of any Matuse product—as long as the condition of the product is not irreversibly damaged due to user use and/or neglect (i.e. sun damage). Matuse offers a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Geoprene Wetsuits for the original owner with proof of purchase.

The warranty does not cover Geoprene damaged from use other than normal recreational use. Warranty does not cover, and is not limited to, damage due to sun exposure, improper care, fin cuts, shark attack, spontaneous combustion, alien abduction, general negligence or natural aging over the course of the product's lifetime.

Accordingly, if the Geoprene is in such a state that it cannot be used for repair or was repaired by an unauthorized repair service, the warranty will be voided. This warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property.

Matuse Privacy Policy

We at Matuse, INC. ("Matuse") know that privacy is a major concern of visitors to our web site ("Site"). This Privacy Policy outlines the types of information that are collected by Matuse on its Site, how we use and protect it, and when we share it with third parties. This Policy also explains the choices that you can make about the way your information is collected and used. This Policy applies only to personal information collected via this Site, but not to advertisements, promotions or offers that we may sponsor or participate in on web sites owned by third parties. Nor does this online Privacy Policy apply to personal information we may collect offline (e.g., such as at a Matuse sponsored event). By using this Site, you signify that you agree with the terms of this Privacy Policy.

The Information We Collect

Matuse does not collect any Personal Information via this Site unless you provide it to us voluntarily. As used in this Privacy Policy, "Personal Information" means any information that is linked to your identity, such as your name, contact information and information about your registered Matuse gear. We may collect some or all of these types of Personal Information when you register your Matuse gear on our Site or participate in an online sweepstakes, contest, game, survey, questionnaire or promotion. When you provide us with Personal Information, you are authorizing us to use that information in accordance with this Privacy Policy.

Like most web sites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors' preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site, but such information will not identify you personally. At this time, our Site does not use "cookies" or web beacons.

Online Purchases: Powered by Shopatron

Matuse Inc. uses a third party service provider named Shopatron for online sales through the Matuse Inc. corporate website. All sales are processed and managed by Shopatron. If you have any questions about your order or billing you can contact Shopatron directly by calling 877-412-7467 Option#1 or you can email support@shopatron.com or orders@matuse.com. Shopatron handles all credit card issues associated with your order. Your order receipt will also have your order identification number along with contact info for Shopatron. Be sure to keep any email communication between Shopatron and yourself during the purchasing phase of your order. Shopatron's policies are determined and enforced by Shopatron separate from Matuse Inc.'s policies.

SHOPATRON POLICIES ARE AS FOLLOWS:

CREDIT CARD ORDERS
With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD ORDERS
COD orders are not accepted.

PURCHASE ORDERS
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

CREDITS AND BALANCES DUE
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

BACKORDERS
The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

CANADIAN AND INTERNATIONAL ORDERS
We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.

APO AND FPO ADDRESSES
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

RETURNING MERCHANDISE
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

DEFECTIVE RETURNS
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

ORDER QUESTIONS OR CHANGES
If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

LIMITS OF RESPONSIBILITY
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

END SHOPATRON POLICIES

The Way We Use Personal Information

We use the Personal Information you share with us to provide the services you request (for example, to enter you in a sweepstakes or register your Matuse gear). We also use Personal Information to improve our marketing and promotional efforts, and to improve this Site. We also may use it to contact you regarding Matuse's products or promotions that may be of interest to you (including those we may offer jointly with other companies). At any time, however, you may opt out of future communications by sending us a reply message asking to unsubscribe from our contact lists. With Whom We May Share Information

In the course of doing business, we employ other companies to perform a variety of functions on our behalf. For example, at times we may retain third parties to analyze, update and correct data we collect on our Sites, including Personal Information, to help us improve our products and our Site. In addition, we may share Personal Information with agents, suppliers, fulfillment houses and other third parties to order to deliver prizes, information, products or services. These suppliers and other third parties may have access to your Personal Information if it is needed to perform their functions for Matuse, but they are not authorized by us to use your Personal Information in any way other than the intended use. We also may share aggregate, non-personally identifiable information about visitors to our Site with advertisers, business partners and other third parties. For example, we may tell a business partner the number of men and the number of women that entered a contest, but we do not disclose Personal Information about such contestants.

We may disclose any Personal Information to law enforcement, government officials or other third parties in order to protect the online community or our rights and property, to respond to a legal request for information, or as appropriate to address inquiries or problems. In addition, we may disclose Personal Information in conjunction with a merger, reorganization or sale to a third party of our company or a major portion of its assets.

Data Protection and Security

Matuse takes commercially reasonable precautions to keep your Personal Information secure. All access to the information we collect is subject to physical, electronic and managerial restrictions to prevent unauthorized access, modification or misuse. Nevertheless, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Protection of Children's Personal Information

Matuse is committed to protecting the online privacy of children. It is our policy to prohibit children younger than 13 years old from registering on our Site or otherwise submitting Personal Information to us. For example, only a parent or guardian may register a child's Matuse gear on this Site, and only persons at least 13 years old may enter an online sweepstakes on this Site. Changes to Our Privacy Policy Matuse reserves the right to change this Privacy Policy at our discretion. We encourage you to visit this area frequently to stay informed about our online privacy practices. Your continued use of the Site signifies your agreement to any new or modified terms. Links to Other Web Sites Users should be aware that this Site includes links to other web sites that are not owned or controlled by Matuse, such as the web sites of advertisers, sponsors and business partners. These other web sites may collect data or solicit Personal Information, and may have privacy policies different from this Privacy Policy. Matuse does not endorse and makes no guarantee or representation as to the sufficiency, accuracy or completeness of the content or privacy policy of any third-party web site to which you may be linked from this Site. We encourage you to learn about a company's online privacy practices before disclosing any Personal Information.

Important Note Regarding U.S. Law

The laws and regulations in different countries impose different requirements on the Internet and data protection. We are located in the USA , as are the servers that make this Site available worldwide. All matters relating to this Site are governed by the laws of the State of California in the USA. If you are located in the European Economic Area, please note that any information you disclose to this Site will be transferred to the USA, and by submitting such information, you authorize its transfer.

Matuse, INC. 2007-2009. All rights reserved.

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